Department Manager


Job Title:

Department: Operations
Location: Store

Volume: All Stores

PURPOSE: Passionate about and responsible for bringing our great styles, famous brands, and amazing prices to life. You are dedicated to customer service and the overall customer experience. Provide support to the store leadership team and brand manager in particular by taking ownership of the sales performance and visual standards of certain departments. Work on the sales floor before, during, and after store hours; serves as a model for customer service behaviors. Ensure that your department is always neat, clean, organized, and marketing and merchandising standards are executed properly. Brings a positive, can do attitude to the team and make everyone feel included. You make sure Gabe's is a great place to shop!

WORKING RELATIONSHIPS: Report directly to the brand manager and serve as a mentor to the great styles crew. You work closely with the store management to drive sales and customer loyalty. You communicate effectively with your peers and business partners.


Ensure service and merchandising standards are met throughout departments at all times
Supports a store environment that builds customer loyalty
Models all service behaviors and serves as an example at all times of how customers should be treated

Partners with leadership team to support asset protection knowledge and awareness
Drives sales and department performance through merchandising, marketing, and overall organization


Serves as a mentor to new crew members
Models respect and professional behaviors in all interactions
Motivates others
Support effective teaching, motivating, feedback, and recognition of great style crew members
Provides feedback to the brand manager regarding crew members
Participates in department walks with brand manager to identify strengths and opportunities

Collaborates with value assortment ambassador to ensure markdowns are executed properly and remerchandised to standard
Leads execution of short term action plans to support long term store strategies
Owns product, marketing, and cleanliness standards for certain departments
Monitor, maintain, and follow all company policies and procedures
Communicates effectively with crew members and managers to ensure all processes flow properly
Identifies merchandising successes and opportunities and communicates solutions to the brand manager
Understands how to read and use performance reports to impact each department
Maintains awareness of overall store cleanliness, maintenance, and safety


Detail oriented and fashion forward
Demonstrate ability to prioritize and make decisions
Highly accountable and goal oriented
Detail oriented and has an eye for merchandising
Thrives in a fast-paced environment; can react quickly
Business savvy; understands the link between their role and the overall store performance and customer experience
Demonstrates ability to team build, and connect with all crew members

Schedule flexibility to include nights, weekends and non-business hours
Demonstrates business acumen with strong strategic and analytical skills
Proven ability to build connected teams and inspire trust and rapport with direct reports
Demonstrates ability to teach and build others' skills
Schedule flexibility to include evenings, weekends, holidays, and non-business hours
Proven ability to drive sales results and improve sales performance
Ability to stand for long periods of time; lift moderate weight (up to 50 lbs.)



Acts with intent and strategy
Symbolizes customer service
Exhibits professional behaviors

Sales by Department
Store awareness
Visual Merchandising Manual

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